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The fastest way to get unstuck
Most questions fall into one of six buckets: account access, AI study tools, events, marketplace, billing, or privacy. Pick the topic that matches your situation below, or jump to the FAQ section for specific answers. If your issue blocks immediate progress — sign-in loops, missing orders, failed uploads — skip ahead to troubleshooting, then email support if the problem persists.
- Confirm whether the issue is account-related, product-specific, or billing-related — the support routes below are organized around these.
- Use the built-in authentication routes for login, sign-up, and password reset before contacting support.
- For AI Copilot problems, try the same upload with a different file format (PDF vs. DOCX) to isolate parsing issues from model behavior.
- When contacting support, include the email tied to your account, the campus, and a short problem summary with screenshots if possible.
- If the issue affects a campus, club, or institutional rollout, use the contact page instead of the individual support inbox.
FAQ
Frequently asked questions
Account & getting started
How do I create a CampusOS account?
Visit the sign-up page and enter your student email, name, and campus. You will receive a verification link to confirm the address. Once verified, you can pick your interests and be routed into the Study, Events, or Marketplace sections of CampusOS based on what you want to use first.
Do I need a student email to use CampusOS?
A verified .edu or institutional email is recommended because it unlocks campus-verified marketplace listings, student discounts, and targeted event feeds. You can still explore most of the platform with a personal email, but verification is required to sell on the marketplace, claim perks, or appear on campus leaderboards.
How do I reset my password?
Use the password-reset link on the login page and enter the email associated with your account. If the email does not arrive within a few minutes, check your spam folder and confirm the address is spelled correctly. If it still does not arrive, email support@campusos.app and we will reset it manually.
AI Copilot
How does the AI Copilot generate summaries and flashcards?
Upload a PDF, lecture slide, or note and the AI Copilot extracts key concepts, generates a structured summary with source citations, and produces active-recall flashcards and a short quiz. Audio lessons are rendered from the same summary. Every output links back to the original pages so you can verify anything before studying from it.
What file types can I upload to the AI Copilot?
PDFs are the primary input, including scanned documents with OCR support. You can also paste text directly, upload DOCX and PPTX files, and connect lecture recordings for transcription-based study sets. Handwritten notes photographed as PDFs generally work, though legibility affects output quality.
Is AI-generated content accurate?
The AI Copilot is designed to stay close to the source material — every claim in a summary is grounded in a page reference from your uploaded document. That said, you should always cross-check critical facts before exams. AI-generated flashcards are best used alongside, not in place of, active engagement with the original material.
Events
How does the Events Hub decide what to show me?
The Events Hub ranks events by campus, date, and the interests you select during onboarding. You can follow specific clubs, filter by category (hackathons, career, culture, study), and set reminders for RSVPs. Organizers who verify their club or society get priority placement to keep the feed trustworthy.
Can I host an event on CampusOS?
Yes. Any verified student, club, or faculty member can publish an event. Clubs submit verification once, and subsequent events go live immediately. We currently do not charge for event hosting. Paid or ticketed events use our payout partners and are clearly marked as such.
Marketplace
How do marketplace verifications work?
Every seller must verify their campus email before a listing goes live. High-value items (over ₹5,000) require an additional ID check. Buyer-seller messaging happens inside CampusOS so moderators can step in if there is a dispute, and campus meetup points are suggested for handovers.
Are payments protected?
Transactions use escrow-style holding via our payments partner. Funds are released to the seller once the buyer confirms the item was delivered as described, or automatically after a short review window. Disputes are resolved by our moderation team with evidence from both sides.
Pricing & billing
Is CampusOS free?
Yes — the Free plan covers events, marketplace, study roadmaps, a basic AI Copilot quota, and student perks access. The Pro plan unlocks higher AI Copilot limits, audio lessons, unlimited flashcard decks, and priority support. See the pricing page for the current plan details.
Can I cancel or refund my Pro subscription?
You can cancel anytime from billing settings and keep Pro features until the end of the current billing cycle. If you cancel within the first 7 days of a new subscription, email support@campusos.app for a full refund, no questions asked.
Privacy & security
How is my data handled?
We encrypt sensitive data in transit and at rest, never sell personal information, and keep study uploads private to your account. See the privacy policy for the full details on data retention, deletion requests, and third-party processors. You can export or delete your account data at any time from settings.
How do I report a security issue?
Responsible disclosures go to security@campusos.app. Include steps to reproduce, expected vs. observed behavior, and any proof-of-concept. We respond within 72 hours and coordinate a fix timeline with the reporter.
Troubleshooting
Common problems and what to try first
Can't sign in
Clear your browser cache for the CampusOS domain, try an incognito window, and confirm you are using the email you signed up with. If the reset email does not arrive, check spam and then email support with the address you expect to receive mail at.
AI upload fails or stalls
Large PDFs (over ~80 MB) sometimes time out on slow networks. Try splitting the PDF, re-saving it with smaller embedded images, or uploading from a different network. Scanned PDFs need OCR and take longer than text-native PDFs.
Marketplace listing rejected
Most rejections trace back to blurry images, missing condition details, or a price that violates marketplace rules (no academic dishonesty, no restricted items). Re-submit with at least two clear photos and a short condition note.
Billing or refund question
Refunds within the 7-day window are automatic once confirmed. For anything outside that window, email support with your account email and a short explanation — we handle edge cases individually rather than through a rigid policy tree.
Support
Where to go next
Best for partnerships, campus or club rollouts, press, and non-support requests.
Best for account issues, AI Copilot problems, billing questions, and direct product help.
Responsible disclosures — we respond within 72 hours and coordinate a fix timeline with the reporter.
Account access routes: login, sign up, or password reset. For a deeper feature overview, see the AI Copilot, Events Hub, Marketplace, and pricing pages.